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Return & Refund Policy
Last Updated: September 2026
At Nezamart, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we provide returns, exchanges, and refunds in accordance with this policy and the applicable terms for the product.
This Return & Refund Policy explains when products may be returned or exchanged, how to request a return, applicable return shipping responsibilities, and how refunds are processed.
Return Eligibility
We accept eligible return requests within 7 days from the date of delivery.
To be eligible for a customer-initiated return:
- The product must be unused and unworn.
- The product must not have been washed, altered, tailored, or modified.
- The product must be in its original condition.
- Original tags and packaging must be intact.
- Any accessories or components supplied with the product must be included.
- The return request must be submitted within 7 days from delivery.
- The product must meet any additional return conditions stated on the applicable product page.
Submitting a return request does not automatically mean that the return is approved. Our support team will review the request and may request photographs, videos, packaging information, or other details where necessary.
Non-Returnable Products and Conditions
A product may not be eligible for a customer-initiated return if it:
- has been worn, used, washed, altered, tailored, or modified;
- has been damaged after delivery due to customer handling;
- is returned without required tags or packaging;
- is missing applicable accessories or components;
- has been damaged because of improper care or use; or
- is specifically identified as non-returnable on the product page before purchase.
These exclusions do not limit applicable rights relating to products that are defective, damaged, incorrect, materially different from the product ordered, or otherwise not supplied as advertised or agreed.
How to Request a Return
To request a return, please contact our support team within the applicable return period.
Please provide:
- Order ID
- Product name
- Reason for return
- Clear photographs of the product
- Photographs of the packaging, where applicable
- Videos or other evidence where reasonably required to verify the issue
Our support team will review the request and communicate the next steps.
If the return is approved, we will provide the applicable return instructions.
Return Shipping
For customer-initiated eligible returns, such as change of mind, incorrect size selection, or other reasons attributable to the customer, the applicable return shipping cost will generally be borne by the customer.
For returns arising from a damaged, defective, incorrect, or materially different product, Nezamart will bear or arrange the applicable return shipping cost after verification of the issue.
Return instructions and any applicable shipping arrangements will be communicated by our support team after the return request has been reviewed and approved.
Damaged, Defective, Incorrect, or Materially Different Products
If you receive a product that is:
- damaged,
- defective,
- incorrect, or
- materially different from the product ordered,
please contact us as soon as possible after delivery, preferably within 48 hours, so that we can investigate the issue promptly.
Please provide:
- Order ID
- Clear photographs of the product
- Photographs of the packaging
- A description of the issue
- Video evidence where reasonably necessary
Please do not wear, wash, alter, or otherwise use the product if you believe it is damaged, defective, or incorrect.
After reviewing the issue, Nezamart may provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Exchange Policy
Eligible products may be exchanged within 7 days from delivery, subject to product availability and the conditions of this policy.
Exchange requests may include eligible size-related issues or other qualifying product issues.
For customer-attributable exchange requests, applicable return or re-shipping charges may be borne by the customer.
If an exchange is required because the product received is damaged, defective, incorrect, or materially different from the product ordered, Nezamart will bear or arrange the applicable return/replacement shipping cost after verification.
Exchanges are subject to availability. If the requested replacement product or size is unavailable, an alternative resolution, including a refund where applicable, may be offered.
Refund Process
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
If approved:
- The refund will be initiated to the original payment method, where applicable.
- Nezamart will process the approved refund within 5–7 business days after the returned product has been received and the refund has been approved.
- The time taken for the refund to appear in your account may additionally depend on your bank, card issuer, payment gateway, or other payment provider.
Applicable deductions, where permitted and applicable to the specific return, will be communicated to the customer during the return/refund process.
Cash on Delivery Orders
For Cash on Delivery (COD) orders, approved refunds will be processed through an applicable refund method communicated by our support team.
Additional information may be requested to securely process the refund.
Late or Missing Refunds
If your refund has been approved but has not appeared within the expected timeframe:
- Check your bank account or original payment method.
- Contact your bank or payment provider if necessary.
- If the refund is still not reflected, contact our support team with your Order ID and refund details.
Product-Specific Return Conditions
Some products or categories may have specific return or exchange conditions because of their nature, hygiene considerations, customization, or other product-specific factors.
Where applicable, such conditions will be clearly displayed on the product page before purchase.
If a product is identified as non-returnable, this information will be displayed before the customer completes the purchase.
This does not limit applicable rights relating to defective, damaged, incorrect, or materially different products.
Contact Us
If you have questions regarding returns, exchanges, or refunds, please contact our support team.
Email: support@nezamart.in
WhatsApp Support: +91 9800013631
Website: nezamart.in