Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
At Nezamart, we aim to ensure that you have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains the conditions under which products can be returned or refunded.
Return Eligibility
We accept return requests within 7 days of delivery.
To be eligible for a return:
- The product must be unused and in its original condition
- The product must have all original tags and packaging intact
- The return request must be submitted within the return window
Products that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene or product category restrictions.
These may include:
- used or worn items
- products without original tags or packaging
- items marked as non-returnable on the product page
Return Request Process
To request a return, please contact our support team with the following details:
- Order ID
- Product name
- Reason for return
- Photos of the product (if damaged or incorrect)
Our support team will review the request and guide you through the return process.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- Refunds will be processed to the original payment method
- Refund processing may take 5–7 business days
For Cash on Delivery orders, refunds may be processed through bank transfer or other approved methods.
Exchange Policy
If you receive a product with a size issue or defect, you may request an exchange instead of a refund (subject to product availability).
Exchange requests must be submitted within the return eligibility period.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please share clear photos of the product and packaging so our team can investigate the issue and provide a suitable resolution.
Late or Missing Refunds
If you have not received your refund within the expected timeframe:
- Check your bank account again
- Contact your bank or payment provider as processing times may vary
- If the issue still persists, please contact our support team
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our support team is happy to assist you.