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Return & Refund Policy
Last Updated: August 2026
At Nezamart, we want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, we are here to help.
This Return & Refund Policy explains when products are eligible for return, exchange, or refund and how to request one.
Return Eligibility
We accept return requests within 7 days of delivery.
To be eligible for a return:
- The product must be unused and unworn and in its original condition.
- All original tags, packaging, and accessories, where applicable, must be intact.
- The return request must be submitted within 7 days of delivery.
- The product must meet the applicable return conditions stated on the product page.
Products that do not meet these conditions may not be eligible for return or refund.
Non-Returnable Items
Certain products may not be eligible for return due to hygiene, product category, or other applicable restrictions.
These may include:
- Products that have been used, worn, washed, altered, or damaged after delivery.
- Products returned without their original tags or packaging.
- Products specifically marked as non-returnable on the product page.
If a product is marked non-returnable, this will be indicated on the product page before purchase.
This does not affect your rights regarding products that are received damaged, defective, incorrect, or materially different from what was ordered.
How to Request a Return
To request a return, please contact our support team with the following details:
- Order ID
- Product name
- Reason for return
- Clear photos of the product, where applicable
- Photos of the packaging, particularly for damaged or incorrect products
Our support team will review your request and confirm whether the product is eligible for return.
If the return is approved, we will provide you with the next steps for the return process.
Return Pickup & Shipping
For an approved return, the applicable return pickup or shipping instructions will be communicated by our support team.
Any applicable return shipping charges will be communicated to you before the return is processed.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
Please provide:
- Clear photos of the product
- Photos of the packaging
- Your Order ID
- A brief description of the issue
Please do not use, wash, alter, or wear the product if you believe it is damaged, defective, or incorrect.
Our team will review the issue and provide an appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances and product availability.
Exchange Policy
If you receive a product with a size issue or an eligible product issue, you may request an exchange instead of a refund, subject to product availability.
Exchange requests must be submitted within the 7-day return eligibility period.
Exchanges are subject to availability of the requested product or size. If the requested replacement is unavailable, an alternative resolution, including a refund where applicable, may be offered.
Refund Process
Once the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.
If approved:
- The refund will be initiated to the original payment method, where applicable.
- Refunds may take 5–7 business days to reflect in your account after processing, depending on your bank or payment provider.
For Cash on Delivery (COD) orders, refunds will be processed through the refund method communicated by our support team after the return is approved.
Any applicable deductions or non-refundable charges will be communicated during the return/refund process.
Late or Missing Refunds
If your refund has been approved but you have not received it within the expected timeframe:
- Check your bank account or original payment method again.
- Contact your bank or payment provider, as processing times may vary.
- If the refund is still not reflected, please contact our support team with your Order ID and refund details.
Need Help?
If you have any questions regarding returns, refunds, or exchanges, our support team is happy to assist you.
Email: support@nezamart.in
WhatsApp Support: +91 9800013631
Website: nezamart.in