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FAQ
Below are answers to some of the most common questions about shopping on Nezamart. If you still need help, our support team is always available.
Orders & Payments
How do I place an order?
You can place an order by selecting the product you like, choosing the available options (such as size or variant), and clicking the “Add to Cart” or “Buy Now” button. Follow the checkout process to complete your purchase.
What payment methods are available?
We accept multiple secure payment methods including:
- UPI
- Debit / Credit Cards
- Net Banking
- Cash on Delivery (COD) for eligible locations
Is Cash on Delivery available?
Yes, Cash on Delivery is available for most serviceable locations across India. However, it may not be available in certain remote areas.
Shipping & Delivery
How long does delivery take?
Delivery time depends on your location.
- Metro cities: 3–5 business days
- Other cities: 4–7 business days
- Remote areas: 5–9 business days
Delivery timelines are calculated after the order is dispatched.
How can I track my order?
Once your order is shipped, you will receive tracking details via SMS, email, or WhatsApp. You can use the tracking link to check your shipment status.
Returns & Refunds
What is the return period?
Return requests can be made within 7 days of delivery, provided the product is unused and in its original condition with tags intact.
How do I request a return?
You can contact our support team with your Order ID and return reason, and we will guide you through the return process.
How long do refunds take?
Once the returned product is received and inspected, refunds are usually processed within 5–7 business days.
Product Information
Will the product look exactly like the images?
We strive to display accurate product images. However, slight color variations may occur due to lighting, photography, or screen display settings.
Do you offer size exchange?
Yes, exchanges may be possible depending on product availability. Please contact our support team for assistance.
Support & Contact
If you need further assistance, our support team is happy to help.